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Hearing Loss Issues and Call Centers
Hearing Loss Issues and Call Centers
Your Price $3.00


Employees who work in call centers must be able to communicate effectively with callers. They face two unique challenges; 1) trying to hear cell phone callers clearly and 2) being able to handle the number of calls per day that are required or tracked for job performance. The ability to interface hearing aids to telephone headsets is critical. Headsets with noise canceling microphones improve the sound quality for callers but it is the employee that must try to hear with noise in the background. There are interface issues with call center equipment, amplifiers and hearing aids but you can learn the solutions available in this report.

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